Privacy Policy
Your privacy matters to us. This page explains what information we collect, how we use it and the steps we take to protect your personal data when you use the DFS Joinery website.
Your Privacy Matters
This Privacy Policy explains how DFS Joinery collects, uses, stores and protects your personal information when you visit our website, request a quotation or contact us about our services. We are committed to safeguarding your privacy and handling your data fairly, securely and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
When you contact DFS Joinery through our website, by telephone or by email, we may collect information such as:
• Your name
• Email address
• Telephone number
• Property address (where relevant)
• Details about your enquiry or quotation request
How We Use Your Information
We use your information to:
• Respond to enquiries
• Prepare quotations
• Arrange appointments
• Provide our joinery services
• Communicate about ongoing work
• Improve our website and customer experience
We only collect information that is necessary to respond to your enquiry and provide our services.
How We Protect Your Data
We take the security of your personal information seriously. We use appropriate technical and organisational measures to help protect your data from unauthorised access, loss, misuse or disclosure. Any personal information you provide is only accessed by those who need it to respond to your enquiry or provide our services, and we take reasonable steps to ensure it is stored securely.
Sharing Your Information
We take the security of your personal information seriously. We use appropriate technical and organisational measures to help protect your data from unauthorised access, loss, misuse or disclosure. Any personal information you provide is only accessed by those who need it to respond to your enquiry or provide our services, and we take reasonable steps to ensure it is stored securely.
Cookies & Website Analytics
Our website uses cookies to help improve your browsing experience and understand how visitors use our website. Cookies are small text files stored on your device that help websites function correctly and collect anonymous usage information.
We may use essential cookies to ensure the website operates properly and analytics cookies to help us understand website performance and improve our services. You can choose to disable cookies through your browser settings, although some parts of the website may not function as intended.
Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
Request access to the personal information we hold about you.
Request that inaccurate or incomplete information is corrected.
Request that your personal information is deleted where appropriate.
Object to or restrict the processing of your personal information in certain circumstances.
Withdraw your consent where processing is based on your consent.
If you would like to exercise any of these rights or have any questions about how your personal information is handled, please contact us using the details provided on our Contact page. We will respond to your request in accordance with applicable data protection laws.
Last Updated: 23 July 2026
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please don't hesitate to get in touch. We'll be happy to answer your questions and assist you.